Gaya APA

Adam, M. et al (2021). Article - AI-based chatbots in customer service and their effects on user compliance Vol: 31 (Issue): 2 Hal: 427–445 (Vol: 31 (Issue): 2 Hal: 427–445). : Springer Science & Business Media.

Gaya MLA

Adam, Martin. et al. "Article - AI-based chatbots in customer service and their effects on user compliance Vol: 31 (Issue): 2 Hal: 427–445". Vol: 31 (Issue): 2 Hal: 427–445 : Springer Science & Business Media, 2021. Electronic Resource.