Gaya APA

Cheng, Y., Jiang, H. (2020). Article - How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use Vol: 64 (Issue): 4 Hal: 592–614 (Vol: 64 (Issue): 4 Hal: 592–614). : Routledge (Taylor & Francis Group).

Gaya MLA

Cheng, Yang., Jiang, Hua. "Article - How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use Vol: 64 (Issue): 4 Hal: 592–614". Vol: 64 (Issue): 4 Hal: 592–614 : Routledge (Taylor & Francis Group), 2020. Electronic Resource.