Gaya APA

Chen, Q. et al (). Article - Classifying and measuring the service quality of AI Chatbot in frontline service Vol: 145 (Issue): - Hal: 552–568 (Vol: 145 (Issue): - Hal: 552–568). : Elsevier Academic Press.

Gaya MLA

Chen, Qian. et al. "Article - Classifying and measuring the service quality of AI Chatbot in frontline service Vol: 145 (Issue): - Hal: 552–568". Vol: 145 (Issue): - Hal: 552–568 : Elsevier Academic Press, . Electronic Resource.