Gaya APA

Cheng, Y. et al (2022). Article - AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior Vol. 134, Pasal (Article) 107331 (Vol. 134, Pasal (Article) 107331). : Elsevier Academic Press.

Gaya MLA

Cheng, Yang. et al. "Article - AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior Vol. 134, Pasal (Article) 107331". Vol. 134, Pasal (Article) 107331 : Elsevier Academic Press, 2022. Electronic Resource.