Gaya APA

Marino, V., Presti, L, L. (2019). Article - Engagement, satisfaction and customer behavior-based CRM performance: An empirical study of mobile instant messaging Vol. 29, No. 5/6, Halaman 618–639 (Vol. 29, No. 5/6, Halaman 618–639). : Emerald Publishing Limited.

Gaya MLA

Marino, Vittoria., Presti, Letizia, Lo. "Article - Engagement, satisfaction and customer behavior-based CRM performance: An empirical study of mobile instant messaging Vol. 29, No. 5/6, Halaman 618–639". Vol. 29, No. 5/6, Halaman 618–639 : Emerald Publishing Limited, 2019. Electronic Resource.