Article - What Drives User Intention to Continue Using Conversational AI? How…

Edisi

Volume 17 Issue 1 hal 1-34

ISBN/ISSN

1536-9323

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

006.35 MAMU w

Article - An investigation of motivation and experience in virtual learning …

With the development and evaluation of information technology, virtual reality tech- nology provides opportunities to offer an immersive and interactive experience for supplementing traditional classroom lecture and creating innovative online learning in education curricula and professional training. Given that the arena of 3D entertainment- oriented virtual worlds is creative and quick…

Article - Advancing the Conceptualization and Measurement of Psychological N…

Edisi

Vol. & Hal.: Vol. 29, No. 3, Hal. 396–421

ISBN/ISSN

1552-6747

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

153.8 HUYG a

Article - Online Customer Experience Leads to Loyalty via Customer Engagement…

Edisi

Volume: 13 Halaman: 897851

ISBN/ISSN

1664-1078

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 AHM o

Article - Reshaping the contexts of online customer engagement behavior via a…

Edisi

Volume: 129 Halaman: 902–910

ISBN/ISSN

0148-2963

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 PER r

Article - What Drives Customer Engagement Behavior? The Impact of User Partic…

Recent studies have shown that using social media is a new way of promoting user participation and understanding potential user needs for a service firm. However, user participation via social media might produce synergistic and interactive effects, including issues of social interaction with members and technical interaction with social media. The purpose of this study is to examine the imp…

Article - Navigating Human-Chatbot Interactions: An Investigation into Factor…

Edisi

Vol. 47, No. 3, Halaman 3001–3019

ISBN/ISSN

2159-5275

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

006.3 ALS n

Article - Understanding the impact of knowledge management factors on the sus…

Edisi

Vol: 31 (Issue): 10 Hal: 6735–6752

ISBN/ISSN

1744-5191

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

371.334 ALS u

Article - What makes you continuously use chatbot services? Evidence from chi…

Thanks to artificial intelligence, chatbots have been applied to many consumer-facing applications, especially to online travel agencies (OTAs). This study aims to identify five quality dimensions of chatbot services and investigate their effect on user confirmation, which in turn leads to use continuance. In addition, the moderating role of technology anxiety in the relationships between ch…

Article - Determinants of Continuance Intention towards Banks’ Chatbot Ser…

To improve customer experience and achieve sustainable development, many industries, especially banking, have leveraged artificial intelligence to implement a chatbot into their customer service. By integrating DeLone and McLean’s information systems success (D&M ISS) model and the expectation confirmation model (ECM) with the factor of trust, the aim of this study was to investigate the …