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Found 1 from your keywords: author=Lin Li
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Article - What makes you continuously use chatbot services? Evidence from chi…
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Lin LiKyung Young LeeEmmanuel EmokpaeSung-Byung Yang

Thanks to artificial intelligence, chatbots have been applied to many consumer-facing applications, especially to online travel agencies (OTAs). This study aims to identify five quality dimensions of chatbot services and investigate their effect on user confirmation, which in turn leads to use continuance. In addition, the moderating role of technology anxiety in the relationships between ch…

Edição
Vol: 31 (Issue): 3 Hal: 575–599
ISBN/ISSN
1422-8890
Paginação
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Título da série
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Número de chamada
910.285 LI w