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Article - Cognitive appraisal of incident handling, affects, and post-adoptio…
Understanding the psychology of e-consumers provides information on why some Web sites succeed and others fail. One stream of online customer behavior research has focused on systems quality in determining systems success, whereas another stream of research has focused on the effects of online incidents, including online waiting interruptions and service failures, on consumer behaviors. This…
- Edisi
- Vol: 33 (Issue): 3 Hal: 522–531
- ISBN/ISSN
- 0268-4012
- Deskripsi Fisik
- -
- Judul Seri
- -
- No. Panggil
- 658.403 8 LUO c
Article - Post-Adoption Behaviors of E-Service Customers: The Interplay of Co…
The interplay between cognition and emotion has been explored in the consumer behavior literature, but the links between cognition-emotion interplay, satisfac- tion, and post-adoption behaviors have not been integrated in a single model of customer retention. The authors proposed a model that links these constructs and empirically tested it in e-service settings. The results showed that…
- Edisi
- Vol: 28 (Issue): 6 Hal: 489–501
- ISBN/ISSN
- 0268-4012
- Deskripsi Fisik
- -
- Judul Seri
- -
- No. Panggil
- 658.812 0285 CHE p
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