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Ditemukan 1 dari pencarian Anda melalui kata kunci: author="Yen-Ting Helena Chiu"
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Article - Determinants of Continuance Intention towards Banks’ Chatbot Ser…
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Dung Minh NguyenYen-Ting Helena ChiuHuy Duc Le

To improve customer experience and achieve sustainable development, many industries, especially banking, have leveraged artificial intelligence to implement a chatbot into their customer service. By integrating DeLone and McLean’s information systems success (D&M ISS) model and the expectation confirmation model (ECM) with the factor of trust, the aim of this study was to investigate the …

Edisi
Vol: 13 (Issue): 14 Hal: 7625
ISBN/ISSN
2071-1050
Deskripsi Fisik
-
Judul Seri
-
No. Panggil
332.102 85 NGU d