Article - The effect of computer self-efficacy on the behavioral intention to…

Amid an era of rapid globalization and technological advancement, translation technologies stand as valuable assets for college students to enhance accuracy and efficiency in the translation process. However, the adoption and acceptance of these technologies are contingent on several psychological factors, which are underexplored in the academic field. This study, populated by a cohort of …

Article - Online Customer Experience Leads to Loyalty via Customer Engagement…

Edisi

Volume: 13 Halaman: 897851

ISBN/ISSN

1664-1078

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 AHM o

Article - Investigating consumers’ cognitive, emotional, and behavioral eng…

By applying a natural language processing approach, the present study aims to reveal what features of brand posts (i.e., post type, vividness, interactivity, and valence) may impact consumers’ behavioral, cognitive, and emotional engagement respectively. After collecting brand posts data from a microblog website, multilevel mixed-effects regression models were utilized to analyze the pan…

Article - Reshaping the contexts of online customer engagement behavior via a…

Edisi

Volume: 129 Halaman: 902–910

ISBN/ISSN

0148-2963

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 PER r

Article - ChatGPT in higher education: factors influencing ChatGPT user satis…

Edisi

Volume: 9 Halaman: 1354929

ISBN/ISSN

2504-284X

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

378.17 YU c

Article - Unlocking the precursors of customer service experience using artif…

Edisi

Volume: 37 Halaman: 388–418

ISBN/ISSN

1741-0398

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.4038 RAH u

Article - Can AI chatbots help retain customers? Impact of AI service quality…

Edisi

Volume: 33 Halaman: 2205–2243

ISBN/ISSN

1066-2243

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 CHE c

Article - Understanding Information Systems Continuance: An Expectation-Conf…

Edisi

Volume: 25 Halaman: 351–370

ISBN/ISSN

2162-9730

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.4038 BHA u

Article - Impact of service quality on user satisfaction: Modeling and estima…

Quality of experience (QoE) plays a crucial role in attracting and retaining users of interactive Internet applications. In this work, the relation between quality of service (QoS) perceived by users and the satisfaction level of users is carefully studied. In our experiments, users encountered certain latencies while using a photo viewing service on their mobile phone; we used the experienc…

Article - Measuring customer satisfaction in electronic commerce: the impact …

Edisi

Volume: 41 Halaman: 915–943

ISBN/ISSN

1758-6682

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.872 MAM m