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Article - AI-powered chatbot communication with customers: Dialogic interacti…
The present study is grounded in social exchange theory and resource exchange theory. By exploring customers’ satisfaction with chatbot services and their social media engagement, it examined the effects of responsiveness and a conversational tone in dialogic chatbot communication on customers. To test the proposed mediation model, we surveyed a representative sample of customers (N = 965)…
- Edisi
- Vol. 134, Pasal (Article) 107331
- ISBN/ISSN
- 0747-5632
- Deskripsi Fisik
- -
- Judul Seri
- -
- No. Panggil
- 658.812 JIA a
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah