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Article - Unveiling Customer Expectations of Chatbot Interactions: A Systemat…
Chatbots have become pivotal in communications between the customer and the organization, offering continuous support by promptly addressing queries. However, despite their prevalence, many customers report unsatisfactory experiences. This study addresses this issue by conducting a systematic literature review that aims to identify and analyze customer expectations of chatbot interactions. …
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- Latest Articles (2025)
- ISBN/ISSN
- 1532-7590
- Deskripsi Fisik
- -
- Judul Seri
- -
- No. Panggil
- 658.812 CAS u
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