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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Martin Schmettow
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Article - The Chatbot Usability Scale: the Design and Pilot of a Usability S…
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Simone BorsciAlessio MaliziaMartin SchmettowFrank van der VeldeGunay TariverdiyevaDivyaa BalajiAlan Chamberlain

Standardised tools to assess a user’s satisfaction with the experience of using chatbots and conversational agents are currently unavailable. This work describes four studies, including a systematic literature review, with an overall sample of 141 participants in the survey (experts and novices), focus group sessions and testing of chatbots to (i) define attributes to assess the quality of …

Edisi
Vol: 26 (Issue): 2 Hal: 395–419
ISBN/ISSN
1617-4917
Deskripsi Fisik
-
Judul Seri
-
No. Panggil
006.35 BOR c