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Article - Linking AI quality performance and customer engagement: The modera…
Drawing upon affordance theory, this study positions artificial intelligence (AI) as a commercial service in ex- amining its influence on customer engagement in the hotel context. In particular, we seek to understand linkages between customer perceptions of AI service quality, AI customer satisfaction and engagement. Given the mul- tiplicity of services offered by service organisations, cu…
- Edisi
- Vol. 110, Pasal (Article) 103445
- ISBN/ISSN
- 0278-4319
- Deskripsi Fisik
- -
- Judul Seri
- -
- No. Panggil
- 647.940688 PRE l
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah