Article - Customer satisfaction and loyalty with online consumer reviews: Fac…

While previous research investigated the effects of online consumer reviews on purchase behaviors, currently, there is still a lack of knowledge on the impact of the reviews' credibility, content quality and information usefulness on the customers’ satisfaction levels with them. Data were gathered from a sample of 512 participants. A partial least squares approach was utilized to evaluate …

Article - The Role of Customer Engagement Behavior in Value Co-Creation: A Se…

Edisi

Vol. 17, No. 3, Halaman 247–261

ISBN/ISSN

1094-6705

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 JAA r

Article - The Customer Engagement Ecosystem Vol. 32, No. 5-6, Halaman 469–501

Edisi

Vol. 32, No. 5-6, Halaman 469–501

ISBN/ISSN

1472-1376

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 MAS c

Article - Determining factors of continuance intention in mobile payment: fin…

Edisi

Vol. 7, No. 1, Pasal (Article) 1785117

ISBN/ISSN

2331-1975

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

332.178 LAK d

Article - What Drives Customer Engagement Behavior? The Impact of User Partic…

Recent studies have shown that using social media is a new way of promoting user participation and understanding potential user needs for a service firm. However, user participation via social media might produce synergistic and interactive effects, including issues of social interaction with members and technical interaction with social media. The purpose of this study is to examine the imp…

Article - Determinants of continuance usage intentions: the mediating role of…

Edisi

Vol. 10, No. 1, Pasal (Article) 2176461

ISBN/ISSN

2331-1975

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.8343 SER d

Article - Customer engagement on social media: how to enhance continuation of…

Edisi

Vol. 41, No. 7, Halaman 1006–1028

ISBN/ISSN

1468-4527

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.872 HUS c

Article - How to achieve consumer continuance intention toward branded apps�…

Edisi

-

ISBN/ISSN

0969-6989

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.827 TAN h

Article - Is it all about consumer engagement? Explaining continuance intenti…

Edisi

Vol. 57, Pasal (Article) 102232

ISBN/ISSN

0969-6989

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.8342 HEP i

Article - Navigating Human-Chatbot Interactions: An Investigation into Factor…

Edisi

Vol. 47, No. 3, Halaman 3001–3019

ISBN/ISSN

2159-5275

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

006.3 ALS n