Article - How does an Intelligence Chatbot Affect Customers Compared with Sel…

To gain competitive advantages and sustainable service innovation, hotels are considering artificial intelligence technologies (AI), including robots, kiosks for service automation and chatbots. However, due to the change of the service process and unfamiliar communication interface, hotel customers may have difficulties in adopting the new change. In this paper, we tried to find out if the…

Article - Navigating the Digital Frontier: Exploring the Dynamics of Customer…

Edisi

Vol. 17, No. 5, Pasal (Article) 2173

ISBN/ISSN

2071-1050

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.834 XIA n

Article - Promoting pro-environmental behaviour spillover through chatbots V…

Edisi

Vol: 33 (Issue): 11 Hal: 2471–2493

ISBN/ISSN

1747-7646

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

338.479 1 MAJ p

Article - The Effect of AI Chatbots on Pro-environment Attitude and Willingne…

Since AI Chatbots are increasingly adopted in different industries, the purpose of this paper is to examine the influence of AI Chatbots on pro-environment attitudes and willingness to pay for environmental protection. By employing quantitative meth- odology, multivariate data analysis was conducted to test the effects of AI Chatbot in terms of its interaction, anonymity, cus- tomization, …

Article - Engaging guests for a greener tomorrow: Examining the role of hotel…

Over the past two decades, technology adoption has surged, with businesses leveraging innovations like chatbots to enhance customer experiences. Sustainability concerns have also escalated, particularly in the hospitality sector. Recognizing the importance of resource mindfulness and catering to digitally savvy, eco- conscious young consumers, there is a need to find a way to use technolog…

Article - Promoting mindful consumption through a chatbot with an experientia…

Edisi

Vol: 42 (Issue): 4 Hal: 498–511

ISBN/ISSN

0736-3761

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.834 202 85 SEO p

Article - Conceptualizing the Visitor Experience: A Review of Literature and …

Edisi

Vol: 19 (Issue): 2 Hal: 128–143

ISBN/ISSN

1934-7715

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

069.1 PAC c

Article - An analysis of the concept of experience Vol: 16 (Issue): 9 Hal: 11…

Edisi

Vol: 16 (Issue): 9 Hal: 1117–1121

ISBN/ISSN

1365-2648

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

610.730 1 WAT a

Article - Experience and Meaning Vol: 43 (Issue): 2 Hal: 125–146

Edisi

Vol: 43 (Issue): 2 Hal: 125–146

ISBN/ISSN

0031-8108

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

121.68 LEW e

Article - AI Feel You: Customer Experience Assessment via Chatbot Interviews …

Edisi

Vol: 31 (Issue): 4 Hal: 745–766

ISBN/ISSN

1757-5818

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.812 0285 SID a